As EJ Equipment celebrates 27 years of serving customers across the Midwest, the company is proud to announce the launch of Parts Central, a new centralized parts distribution warehouse in Addison, IL. The investment reflects EJ Equipment’s ongoing commitment to delivering exceptional customer support, improved parts availability, and enhanced service capabilities.
Parts Central was established with one goal in mind: helping customers maximize equipment uptime. By centralizing inventory and leveraging advanced planning tools, forecasting, and equipment population data, EJ Equipment is improving its ability to provide the right parts at the right time.
The new distribution center supports several key initiatives, including reducing equipment downtime, lowering days in shop, improving communication, enhancing delivery capabilities, and increasing first-time fill rates. These improvements are designed to help customers return equipment to service more quickly while minimizing operational disruptions.
“For 27 years, EJ Equipment has grown by listening to our customers and investing in the resources needed to support their success,” said Ed LeSage, President of EJ Equipment. “The launch of Parts Central is a major step forward in that commitment. By leveraging data, expanding inventory capabilities, and providing customers with convenient ways to connect by phone, email, or text, we’re improving uptime, reducing days in shop, and delivering a higher level of service across our organization.”
A key component of the Parts Central strategy is the use of data and analytics to better understand customer equipment populations, usage patterns, and maintenance requirements. This insight allows EJ Equipment to align inventory more closely with customer needs and improve parts availability throughout its service territory.
Customers can now reach the Parts Central team by phone, email, or text message, ensuring fast, convenient communication when support is needed. As a certified Women Business Enterprise (WBE), EJ Equipment remains committed to innovation, operational excellence, and customer-focused service as it continues to grow and invest in the future.